Sanchar Saathi Chakshu 2026: Receiving repeated calls from unknown mobile numbers can be frustrating, but some calls may also involve attempts to commit financial fraud, steal personal information or impersonate trusted organizations. The Department of Telecommunications (DoT) has urged mobile users to remain alert and report suspicious communications through the Chakshu facility available on the Sanchar Saathi platform.

In its latest cyber safety awareness message, the department encouraged citizens not to ignore potentially fraudulent calls and emphasized that timely reporting can help authorities identify suspicious telecom activity.

The advisory is part of the government's broader digital safety awareness efforts under the message Meri Safety, Meri Zimmedari, which emphasizes individual responsibility in preventing cyber fraud.

However, receiving a call from an unknown number does not automatically mean that the caller is a fraudster. Users should assess the nature of the communication before reporting it.

Sanchar Saathi Chakshu 2026: Important Details

What Is Sanchar Saathi Chakshu?

Chakshu is a citizen reporting facility developed under the Department of Telecommunications' Sanchar Saathi initiative.

It allows users to report suspected fraudulent communications received through supported telecom and messaging channels.

These may include suspicious calls, SMS messages and certain communications received through messaging applications.

The purpose is to help identify possible misuse of telecom resources and support appropriate action by relevant authorities.

Chakshu is particularly useful when a person receives a suspicious communication but has not yet suffered a financial loss.

However, it should not be treated as a replacement for filing a cybercrime complaint when money has already been stolen.

Why Should You Be Careful About Repeated Unknown Calls?

Unknown calls can originate from legitimate businesses, service providers, delivery personnel or individuals attempting to contact the recipient.

However, repeated calls may also be associated with suspicious activities.

Fraudsters sometimes use phone calls to create fear, urgency or confusion.

They may claim to represent a bank, telecom company, courier service or government department.

The caller may demand immediate action or request confidential information.

In some cases, the person may threaten account suspension, legal consequences or financial penalties.

Such claims should be independently verified before taking any action.

Five Common Fraud Calls Mobile Users Should Recognize

1. Fake Bank KYC Update Calls

A caller claims that the recipient's bank account will be blocked unless KYC information is updated immediately.

The fraudster may request an OTP or direct the victim to a suspicious website.

2. Fake Telecom Disconnection Calls

Someone impersonates a telecom representative and warns that the mobile connection will be disconnected.

The caller may demand personal details or direct the user to install an unfamiliar application.

3. Fake Digital Arrest Threats

Fraudsters may impersonate police or investigative authorities and claim that the recipient is involved in a criminal case.

They may demand money or insist that the victim remain on a video call.

Indian law enforcement agencies do not operate a legitimate process in which citizens must pay money to escape a so-called digital arrest.

4. Fake Customer Care Calls

A person claims to represent a customer support department and asks for banking credentials or remote access to the recipient's phone.

5. Fake Prize or Reward Calls

The caller claims that the recipient has won a lottery, cashback reward or promotional prize.

The victim may be asked to pay an advance charge to receive the supposed reward.

These situations should be treated cautiously.

How to Report Suspicious Calls on Chakshu

Citizens can use the official Sanchar Saathi portal to report suspected fraudulent communications.

Step-by-Step Reporting Process

Step 1: Open the official website at https://sancharsaathi.gov.in.

Step 2: Find the Chakshu facility.

Step 3: Select the relevant reporting option for suspected fraudulent communication.

Step 4: Choose the communication type, such as a call or SMS, according to the available categories.

Step 5: Enter the suspicious mobile number and other required details.

Step 6: Describe the nature of the suspected fraud.

Step 7: Upload supporting information if requested.

Step 8: Complete the prescribed verification and submit the report.

The available categories, evidence requirements and verification process may change.

Users should follow the current instructions shown on the official portal.

What Information Should You Keep Before Reporting?

A person reporting a suspicious call should preserve relevant details where possible.

These may include the caller's phone number, date and time of the call, and a brief description of what was said.

If the caller sent a message or link, that information may also be useful.

Users should avoid sharing confidential banking credentials or unnecessary personal information while preparing the report.

The reporting system may request additional details depending on the selected category.

What Happens After a Chakshu Report?

Reports submitted through Chakshu may be examined through the applicable telecom security processes.

Relevant authorities may use the information to identify suspicious communication patterns and possible misuse of telecom resources.

However, submitting a report does not guarantee that the number will be blocked immediately.

Any action depends on verification, applicable rules and the findings of the relevant authorities.

Citizens should not assume that every reported number is automatically confirmed as fraudulent.

Can You Report Every Unknown Call Through Chakshu?

Chakshu is primarily intended for suspected fraudulent communications and other supported reporting categories.

An ordinary call from an unfamiliar number does not necessarily qualify as fraud.

For unwanted commercial communications, users may need to follow the applicable spam or unsolicited commercial communication reporting process.

The appropriate reporting channel depends on the nature of the call.

Users should select the category that accurately describes their experience.

What Should You Do if a Caller Asks for an OTP?

An OTP is commonly used to authenticate sensitive actions.

Fraudsters may attempt to obtain OTPs to access accounts or authorize transactions.

If an unknown caller requests an OTP, users should refuse to share it.

They should also avoid disclosing UPI PINs, ATM PINs, passwords or other confidential credentials.

If the caller claims to represent a bank or government department, the recipient should independently contact the organization through its verified official channels.

How to Block Repeated Unknown Calls on Your Phone

Apart from reporting suspected fraud, users can reduce unwanted calls through their phone's built-in settings.

Android and iPhone devices generally provide options to block specific numbers.

Some devices also offer caller identification, spam filtering or unknown-caller silencing features.

The exact settings depend on the phone model and operating system.

Blocking a number may reduce further calls from that particular number, but it does not prevent fraudsters from using other numbers.

Users should therefore continue following basic digital safety precautions.

What if You Have Already Lost Money to a Fraud Call?

If a suspicious call has resulted in financial loss, immediate action is important.

Victims should contact the national financial cyber fraud helpline at 1930.

They can also file a complaint through https://cybercrime.gov.in.

The bank or payment service provider should be informed promptly.

Transaction references, call details, messages and other evidence should be preserved.

Prompt reporting may improve the possibility of tracing fraudulent transactions, although recovery is not guaranteed.

Chakshu is not a substitute for reporting an actual financial cybercrime.

How Can Families Protect Elderly Mobile Users?

Older adults and people unfamiliar with digital payment systems may be especially vulnerable to certain impersonation scams.

Family members can explain that banks and legitimate service providers should not ask for confidential authentication credentials over unsolicited calls.

They can also help relatives identify suspicious links and verify unexpected payment requests.

If a caller creates panic or demands immediate action, the recipient should end the conversation and seek independent confirmation.

Regular awareness can reduce the likelihood of falling victim to deceptive communications.

Sanchar Saathi Chakshu 2026: Latest DoT Advisory

The Department of Telecommunications has encouraged citizens to remain vigilant when receiving repeated or suspicious calls from unknown numbers.

The awareness message emphasizes that recognizing potential fraud and reporting suspicious communications can help strengthen telecom security.

Citizens can access the Chakshu facility through the official Sanchar Saathi portal.

Those who have already suffered financial cyber fraud should immediately contact 1930 and report the incident through the national cybercrime system.

Source Credit: Department of Telecommunications (DoT), Government of India – Sanchar Saathi public awareness communication on suspicious calls and Chakshu reporting.

Official Resources:

• Sanchar Saathi: https://sancharsaathi.gov.in
• National Cybercrime Reporting Portal: https://cybercrime.gov.in
• Financial Cyber Fraud Helpline: 1930

Disclaimer: This article provides general information about reporting suspicious communications. Not every unknown or repeated call is fraudulent. Users should report genuine concerns accurately and follow the current instructions on official government portals.